• Accepted file types: jpg, pdf, Max. file size: 256 MB.
  • Your unit serial number can be found stamped inside your Kamado JAN lid or the front cover of your user manual.
  • Limited lifetime for all ceramic parts

    This Limited Lifetime Warranty should be registered within 30 days from the date of purchase, along with a copy of the original dated sales receipt. Failure to do so will invalidate the warranty. Any chips or cracks in the finish of the ceramic cooker, present at the time of purchase, must be noted on the original dated sales receipt.

    Kamado JAN offers a limited lifetime warranty to the original purchaser of any new Kamado JAN from an approved dealer and is not transferable to subsequent owners.

  • Defects

    If any part, covered by this warranty, is defective due to a condition covered by the warranty, the part will, at the option of Kamado JAN, be repaired to its original condition or replaced with a comparable part or product. The repair and/or replacement of parts shall constitute the extent of the liability and obligations of Kamado JAN under this warranty.

  • Claims

    The purchaser is required to provide photographic evidence to assess the damage when submitting claim. Scratches, cracks, chips, dents, crazing, or minor cosmetic blemishes of the exterior glaze not affecting performance are not covered under warranty, as determined by Kamado JAN.

  • Assembly, Use & Maintenance

    This Warranty does not cover damages caused by improper assembly, improper care, failure to follow directions of use, misuse, abuse, negligence, extreme environmental conditions, normal wear and tear, accidents, acts of nature, or unauthorized repair, alteration or modification, as determined by Kamado JAN. This Warranty does not apply to chips or cracks in the ceramic cooker which may occur after the ceramic cooker is purchased by the original purchaser.

  • Performance

    Kamado JAN is not liable for any default or delay in its performance under this warranty, that is caused by any circumstances beyond its control. This warranty will be invalidated if any liquids, including starter lighter fluid, are poured on or in the ceramic cooker. The protective coating of the ceramic cooker can be compromised by substances or conditions that are beyond Kamado JAN’s control.

  • Metal Components

    While Kamado JAN grills uses rust-resistant materials, the warranty as to metal parts, does not cover rust or oxidation unless the structural integrity of the ceramic cooker is compromised, as determined by Kamado JAN.

  • Purchase & Use

    This warranty does not cover purchases with unauthorized resellers and/or third parties. Warranty coverage is limited to products purchased at an authorized reseller only. Commercial use and related applications are not covered under this warranty. Warranty coverage is based on normal residential use and maintenance.

  • Other Liabilities

    Kamado JAN shall not be liable for any delay or default under this warranty caused by any event or contingency beyond Kamado JAN’s control. This includes acts of nature, fire, government restrictions or restraints, strikes, reduced supply of materials or transportation delays.

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