KAMADO JAN
WARRANTY

WARRANTY ON CERAMIC PARTS

The following ceramic components carry a 20-year warranty to the original consumer purchaser, from an authorised Kamado Jan Dealer:

  • Ceramic external dome consisting of a ceramic base and lid.
  • Internal ceramic firebox.
  • Internal ceramic fire ring.

All other ceramic components, parts and/or accessories carry a 1-year warranty.

WARRANTY ON METAL PARTS

Metal, stainless steel and cast-iron components of the cooking grill (top vent, base, hinge system, charcoal grate, cooking grid and draft door) carry a 1-year warranty to the original consumer purchaser, from an authorised Kamado Jan Dealer.


While Kamado Jan grills uses rust-resistant material, the warranty on metal parts DOES NOT COVER RUST, OXIDATION, FADING or other BLEMISHES unless the structural integrity of the Kamado Jan is compromised as determined by the manufacturer.

WARRANTY ON OTHER PARTS

The following parts carry a 1-year warranty to the original consumer purchaser:

  • The lid-mounted temperature gauge.
  • All bamboo parts.
  • All optional accessories sold by Kamado Jan.

EXCLUSIONS & RESTRICTIONS

  • This warranty cannot be transferred to subsequent owners. If any product covered by this warranty is defective during warranty condition, such product at the option of Kamado Jan grills will be repaired to its original condition or replaced with a comparable new product or part. The replacement parts shall be constituted in the extent of the liability and obligations of Kamado Jan grills under this warranty.
  • The purchaser is required to provide photographic/video evidence to assess the damage when submitting claim. Scratches, cracks, chips, dents, crazing, or minor cosmetic blemishes of the exterior glaze, not affecting performance, are not covered under warranty, as determined by Kamado Jan grills.
  • This warranty does not cover damage caused by improper assembly, improper care, failure to follow directions of use, misuse, abuse, negligence, extreme environmental conditions, abnormal wear and tear, accidents, acts of nature, or unauthorized repair, alteration or modification, as determined by Kamado Jan grills.
  • This warranty will be invalidated if any liquid, including starter lighter fluid, are poured on or in the ceramic kamado. The protective coating of the ceramic kamado can be compromised by substances or conditions that are beyond Kamado Jan grills’ control.
  • Warranty coverage is based on normal residential use and maintenance. Kamado Jan grills shall not be liable for any delay or default under this warranty caused by any event or contingency beyond Kamado Jan grills control. This includes acts of nature, fire, government restrictions or restraints, strikes, reduced supply of materials or purchaser’s local transportation accidents.
  • Any damages resulting from the use of incorrect fuel and /or firelighters, will not be claimable under warranty. Kamado Jan recommends using only 100% natural, restaurant grade lump charcoal & odorless, natural firelighters.

     

    For any warranty claim issues, please contact your nearest Kamado Ja Dealer, or e-mail info@kamadojan.co.za directly.

REGISTER YOUR KAMADO JAN

  • Accepted file types: jpg, pdf, Max. file size: 256 MB.
  • Your unit serial number can be found stamped inside your Kamado JAN lid or the front cover of your user manual.
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